Set-top box adding issue

[catchnsk]

I was using beta version of logitech revue honeycomb. I was trying to do a clean install of honeycomb since I had lots of APPs and other stuffs. After I did a clean install via recovery mode in honeycomb, I am not able to add my set-top box, My TV or my AVR.

It gives me the following message
"null has already been added to your setup. Do you want to replace it with another set-top box ?"
with
"YES REPLACE IT/CANCEL"

If I give "YES REPLACE IT" I get the following message

The network is unavailable
--------------------------
An error occurred while processing your request
with the menu
"RETRY| HELP | CANCEL"

Has any one faced this issue, if so how do I add the AVR, TV, STB ...., Please help

[killer4110]

I was using beta version of logitech revue honeycomb. I was trying to do a clean install of honeycomb since I had lots of APPs and other stuffs. After I did a clean install via recovery mode in honeycomb, I am not able to add my set-top box, My TV or my AVR.

It gives me the following message
"null has already been added to your setup. Do you want to replace it with another set-top box ?"
with
"YES REPLACE IT/CANCEL"

If I give "YES REPLACE IT" I get the following message

The network is unavailable
--------------------------
An error occurred while processing your request
with the menu
"RETRY| HELP | CANCEL"

Has any one faced this issue, if so how do I add the AVR, TV, STB ...., Please help

I just installed the HoneyComb 3.1 on my friends Revue, he had the same issue, he had to hit retry 4 times for each device,seemed strange but it worked, just keep hitting Retry............

[catchnsk]

I tried to add, but the same error again

[jnd03]

same issue here just downloaded the HC update and cant add my set top comcast box.. any ideas?

[tcrews]

It appears that the service/servers are being blocked if you are running the leaked "beta" of 3.1.

I installed the update last night and had the same issues.....WiFi or Wired, connection showing great...."Network unavailable" would come up trying to add or remove a device.

I finally just said I have no devices except a generic video so I could still watch TV. Everything else was fine (based on the beta) so Market, apps, etc... were there...just none of the TV provided services (the Revue not knowing who my provider is, etc..).

Either the servers will be unblocked or the official update comes out resolving this, look to be our only solution.

[catchnsk]

I download the log file last night, and I found that it was trying to connect to the below url and with our device id as a input

https://svcs-beta2.myharmony.com/Harmon ... GetDevices

D/JsonTransport( 522): Calling URL: https://svcs-beta2.myharmony.com/Harmon ... GetDevices
D/JsonTransport( 522): Passing session cookie....HarmonyAuth=XXXXXXXX
D/JsonTransport( 522): Request body: {"deviceIds":[{"IsPersisted":true,"Value":XXXXXX}]}
D/JsonTransport( 522): Response [200]:

Then it connects to following service
http://vdc01betahp01.idc.logitech.com/H ... r.svc?wsdl

This above service seems to be down, I believe this is the reason why we are not able to add the device.

[zenofex]

To everyone having this issue, it looks like to me that Logitech takes their "beta" servers down at night. I was having this issue after entering recovery around 12-1am CST. Tried again this afternoon (12pm CST) and it worked fine. Just a heads up to anyone experiencing this problem.


Thanks,
Zenofex

[tcrews]

Yep....after reading your post, got home from work and immediately went to settings and added my Cable provider/box, TV model and Receiver model. Sweet!

[catchnsk]

yes, thanks it works now.